Compass UOL developed a solution to improve the responsiveness of the chatbot Iago by integrating OpenAI technologies, leading to an 80% reduction in platform usage costs
Compre & Alugue Agora needed to enhance the efficiency and accuracy of responses from its virtual assistant Iago and leveraged AI to achieve this goal. The chatbot serves real estate clients (brokers and agencies) with bureaucratic issues related to sector-specific laws.
Compre & Alugue Agora needed to boost the efficiency of its chatbot Iago, which manages bureaucratic issues in the real estate sector.
Due to the high volume of complex inquiries related to documentation and specific laws, the need for more precise responses became crucial for brokers and real estate agencies.
We developed a solution to improve the responsiveness of the chatbot Iago by integrating OpenAI technologies.
This integration enabled a more precise interpretation of complex messages and more useful responses for users.
Reduction in transfers:
the number of transfers to human agents was reduced by over 50%, saving time for clients and the chatbot, and eliminating common loops in automated service systems.
Improved user experience:
user experience became smoother and more efficient, with the chatbot’s response time significantly reduced.
Quality of responses:
the chatbot Iago’s responses were enhanced to meet the complex needs of documentation and real estate laws, resulting in savings in processing time and increased user satisfaction.
Cost-effectiveness:
the solution offers excellent cost-effectiveness due to its optimized architecture.
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