Sicredi is the first financial co-op in Brazil, with over 120 years of history and more than 9 million associates.
Its chatbot Theo, created to optimize support by resolving inquiries and delivering services through Artificial Intelligence (AI), needed to be amped up, automating curation to overcome manual and complex processes that required detailed dialog revisions, spelling corrections, and maintenance of variables and codes.
The curation process for Sicredi’s employee-facing AI involved a series of challenges due to its complexity and the volume of information.
This task required a detailed analysis of all dialogues entered into the platform, and each interaction needed a review to identify and correct potential errors.
In addition to spelling corrections, curation required specific attention to the use of variables and the integrity of technical aspects to ensure the AI functioned properly.
Given this scenario, the solution should not only speed up the process but also automate it.
AI/R Compass UOL used GenAI with Azure OpenAI to automate part of this curation process with a script that automatically corrects spelling errors in chatbot dialogues while preserving the technical structure.
The primary goal was to ensure linguistic accuracy in automated responses, preventing spelling mistakes that could compromise service quality.
The automated solution considered data structure and its various specifics, such as environment variables and specific abbreviations essential to conversational flows used for employee support.
By applying GenAI and appropriate prompt engineering, Sicredi enabled efficient text correction while maintaining the technical structure within its Watson workspace.
With this new solution, Sicredi’s curation team can now review and approve corrections more efficiently, streamlining review while making it faster, more effective, and cost-efficient.
Ongoing improvements with continuous review cycles
Reduced processing costs and time for corrections, enhancing operational efficiency
Spelling corrections while maintaining the technical integrity of the workspace
Enhanced reading and correction by highlighting suggestions
Read other stories
PagueMenos
Brazil’s second largest pharmacy chain uses AI & ML to personalize product ranking and experiences
Compre & Alugue Agora
Brazil’s first and only social media for Real Estate reduces chatbot costs by 80% and improves responses with AI