The chatbot was created and integrated using Azure OpenAI Service solutions
Sem Parar is the first automatic payment company for tolls, parking lots and gas stations in Brazil. In 2000, the group launched the automatic vehicle identification system in the country and, since then, more than 6 million customers have taken advantage of its payment solutions.
The main challenge presented by Sem Parar was to improve the responsiveness and assertiveness of its solutions for orders received by customers on its digital service channel. To achieve this, we integrated the chatbot with Azure OpenAI's generative artificial intelligence, simulating conversations with people and making interactions more natural.
We integrated the chatbot with Azure OpenAI generative artificial intelligence solutions.
We integrated AI into the customer service chatbot via WhatsApp and trained the virtual assistant with over 15,000 interaction scenarios, ensuring fast, accurate, and scalable responses.
The success rate in customer responses
of over 90% and reaching 100% in some cases.
Customer adherence to the tool reached 95%
considerably higher than with the old model.
Immediate and accurate response
to customer inquiries.
Cost and investment savings
as the tool does not require a large number of employees to provide services.
A 3% increase in problem-solving via WhatsApp
avoiding the overflow of these customers to human service.
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