Sem Parar, part of Corpay, is a leader and pioneer in automatic payment for tolls, parking lots, and gas stations in Brazil with more than 6 million customers.
Sem Parar is the first automatic payment company for tolls, parking lots, and gas stations in Brazil.
In 2000, the group launched the automatic vehicle identification system and, since then, more than 6 million customers have taken advantage of its payment solutions.
Sem Parar challenged AI/R Compass UOL to improve the responsiveness and assertiveness of its digital customer service channel, aiming for natural responses, improved operational efficiency, and faster inquiry resolution.
Improving Sem Parar’s virtual assistant by training it for more than 15k interaction scenarios.
AI/R Compass UOL incorporated Azure OpenAI’s GenAI into the service chatbot via WhatsApp, simulating conversations with people and training the virtual assistant on more than 15k interaction scenarios, ensuring fast, accurate, scalable, and more natural responses.
90%–100% success rate in customer responses
95% customer adherence to the tool, higher than with the previous model
3% increase in problem-solving via WhatsApp, avoiding overflow with immediate, accurate responses to customer inquiries
Cost savings as the tool doesn’t require many employees to provide services
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